Refund policy

If your order has not been shipped, you can cancel it by contacting us directly. There are some instances, for example with large orders, where cancelling an order will not necessarily result in a refund. If you call us at 1-800-609-4243 between the hours of 9:00 and 5:30 Pacific time Monday-Friday, someone will assist you. Otherwise, please email us at service@johnkellychocolates.com.