What security measures are in place for my financial information?
We work hard to make sure your financial information is as secure as possible through a secure server ordering system. Your information is always transmitted in an encrypted code via Secure Socket Layer (SSL).
Which methods of payment do you take?
We accept VISA, MasterCard, American Express, Discover, and PayPal.
How do I contact customer service?
You can email us anytime by clicking here or you can call us at 1-800-609-4243, between the hours of 9:00 and 5:30 Pacific time Monday-Friday.
Can I cancel an order?
If your order has not been shipped, you can always cancel it by contacting us directly. If you call us at 1-800-609-4243 between the hours of 9:00 and 5:30 Pacific time Monday-Friday, someone will assist you. Otherwise, please email us here.
How do I check the status of my order?
We ship via UPS, which has a sophisticated tracking system you can access here. You will need your tracking number in order to check your order's status.
Will I receive an email confirming my order?
You will receive two emails after you place your order: the first is sent by us, shortly after you place the order, confirming that we have received it. The second is sent by UPS once your order has been shipped.
What is my credit card verification number and why do you need it?
The credit card verification number is a three-digit number on the back of your card in the signature strip (for MasterCard, VISA and Discover), or a four-digit number on the front of your card above your account number (for American Express). We ask for this number in order to provide you with an additional level of security, in the event that your card number is being used fraudulently.
Are your products organic or natural?
Our products are not certified organic, but they contain all natural ingredients.
Are all of your products gluten-free?
Is John Kelly Chocolates kosher?
Our products are all certified kosher by KSA. Our products are not certified for Passover use.
Does your chocolate include nuts or dairy products?
All of our products include dairy. Some include nuts, such as walnuts and peanuts. Please be aware that even our products without nuts can come in contact with nuts in our factory, and necessary precautions should be taken.
What is the best way to care for John Kelly Chocolates?
Our products should be stored and served at room temperature (70 degrees F) in a dry environment, avoiding moisture and humidity. If you are using refrigeration, the products should first be placed in sealed plastic bags, especially if the refrigerator is not humidity-controlled. Products that are topped with salt should not be refrigerated or stored below 68 degrees F.
Does John Kelly Chocolates accept wholesale accounts?
We are more than happy to discuss a wholesale arrangement with any appropriate retailer. Feel free to contact us at email@example.com or 1-800-609-4243.
How do you ensure that my order will arrive in good condition?
We make every effort to ship our products as carefully as possible so that they can be enjoyed the way you intended. Depending on temperature, shipping method and transit time, we will use cold packs and/or insulated containers to ensure your order arrives in good condition.